FAQ

Do I have to have my own credit card processor?

No, we provide the event software platform and you create an attached Stripe Connect account. Millions of companies of all sizes—from startups to Fortune 500s—use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online.  There is 100% transparency and accounting. Stripe charges 2.9% + $.30 per transaction.

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What if there is a chargeback?

The event organizer is 100% responsible for any and all chargebacks related to their event. The responses, refunds, and fee disbursement can be done from your Stripe Connect account

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Is there a way to let guests pay for credit card processing fees associated with their payments?

Yes! Each event option you create that includes a payment (registration, super tickets, auction, donations)  includes a step where you can ask the registrant if they’d like to include the Stripe payment processing fee with their payment. Check the box in the Credit Card Fee Option to allow the user to opt in to pay the processing fee. You must check the box for each registration option, super ticket, auction item or donation level you create.

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