FAQ

How much do you charge to use your Silent Auction software?

The Silent Auction as a standalone service is $399 when agreeing to utilize 10+ items from our consignment partner PalmBeachAutographs or $599 without the consigment items. 

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What are the consignment details?

The consignment program is a risk-free way to offer high-end items to your donor base. You can tailor the selections to your geographic area. Please visit our consignment partner's website to view over 5000 quality items at PalmBeachAutographs. The price of all their items is offered to your event at a discount off their website price. PBA will deliver the items you've chosen to your event. Keep only the ones that sell, return the remaining items to PBA. 

Ask for the latest list of over 100 unique experiences available at amazing prices.

If you don't like asking for donated items, this is going to save you hours and hours of hard work. Everyone wins with this arrangement. 

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What is the CSV Download and Upload ?

This is an Excel CSV template that you can use to enter bulk auction item information and then upload it into your Winning Ticket event.

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How do I add a new auction item if I am not uploading it in a bulk action?

Select Add Item from the Silent Auction page the fill in whatever information you would like to display, including the item image, starting price, bid increment, buy it now price, and whether or not it is a donated or consignment item.

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Who pays for the credit card/Stripe processing fee for auction items?

There is an opt-in option for the bidders to select if they would like to pay the processing fee. Otherwise, the event organizer will incur the fee.

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What happens when the auction ends ?

The auction will end at whatever time you selected in your setup. After the auction closes, the winning bidder will be notified that they won the item and their credit card will be automatically charged for the item.

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How does the bidding work?

Participants that have the access code to your event can browse and bid on all items on your custom event website. When a user wants to place a bid, the software will collect a payment method (if not already cached from registration) and then the bid will be registered and posted on the event website. The user will get a text message and an email confirming their bid. Outbid notices go to all participating in the auction item. Winning bidders are notified of the outcome and payment is authenticated by the event organizer.

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Is there a way to communicate auction item and bid status with event participants?

Yes. You can select the Message Board from the Action drop-down list from your event page. From this Message Board, you can select if you’d like to notify participants via email, SMS text or both and create which message triggers you would like to send. Option examples include: Successful bid, You’ve been outbid, There is a new high bid, You’ve won, Time Remaining in the auction, an auction is live, etc.

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